- Our reservation process is in real time and very simple.
- Enter the destination into the field of our search engine.(button ‘Book online’) or look for your hotel by choosing a destination in the menu.
Once you are on the hotel page,click the Special Offers button to find about interesting discounts.
- Choose your type of room and meal plan.
- Please read carefully the booking policies of the service providers (hotels,incoming agencies etc).
- After you have reserved your desired room type, you might add a transfer, excursion or other product to “sweeten” your stay.
- To complete the booking process, you are directed to a reservation form. Please fill in your name, address and e-mail. Be sure the spelling is correct. You have the possibility to add a remark or request in a specific field. Please add your flight details as well, even if you haven’t booked your hotel transfer with us.
- You will proceed to your credit card payment with the possibility to review your reservation.
- We accept credit cards, such as VISA, MasterCard and EuroCard. You will have to provide us with your credit card information, such as its number and expiry date.
Following your online payment according to the payment terms for the specific hotel, you will receive the booking confirmation immediately, stating the essential elements of your booking.
- In the unlikely event, that you do not receive your booking confirmation within the next hour, please send us an e-mail with your booking details and the number of your reservation to the following e-mail address: firstname.lastname@example.org
You will find a field on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests, but we cannot guarantee that your requests will be granted because they are subject to availability.
All rates displayed are per night and per room. Carefully review the room descriptions.
Our services are free of charge. There are no additional costs other than the indicated prices.
Are there any local tax or accommodation tax?
Certain taxes are not included in the price paid at the time of making your reservation and must be settled at the location. The taxes are usually modest and vary from one country to another. You will of course find this information in the description of your hotel.
Click the special offers button on the hotel description page to find all discounted rates available for your hotel. Sometimes special requirements apply, like minimum stays or offers being valid only for certain dates. To find the special offer in our search engine, you have to respect the dates and the minimum stay if applicable.
Proof and special documentation at check-in might be needed, to confirm you are qualified to receive a special rate. (for ex. a wedding certificate for a Honeymoon Offer )
A regularly updated selection of the latest and most interesting offers is shown on our Top Deals page.
Online payments are done by credit card. We accept Visa, MasterCard and EuroCard .
Your credit card is debited immediately the total amount by concierge-hotels.com at the time of booking to validate your reservation. concierge-hotels.com will accept such payments on behalf of the Suppliers.
Your online security – we take this matter seriously.
All payments are PCI DSS compliant meeting all requirements to ensure a secure environment. concierge-hotels.com understands the importance of keeping the information about you that you entrust to us confidential and secure ("Customer Information").
We collect Personal Data about you that you provide to us while using the Site. Personal Data may include your name, address, phone number, credit card number or e-mail address.We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly.
In the unlikely event, that you do not receive your booking confirmation within the next hour, please send us an e-mail with your booking details and the number of your reservation to the following e-mail address: concierge-hotels.com
No. The email confirmation you receive from concierge-hotels.com is all you will need. It displays your Reservation Number, the hotel information, the rate and the hotel's cancellation policy.
Please log into your account on our website by clicking ‘my booking’ to cancel or do a change of booking.
We are not taking any cancellation fees. However, in the event that you would like to cancel your hotel booking, the hotel's cancellation policy will apply. The conditions will be available on your confirmation email or as stated at the time of booking. Each hotel will have its own terms and conditions for cancellation of confirmed reservations. You are, therefore, strongly advised to read such terms and conditions, which are displayed on our website, carefully before making your reservation.
You will be bound by such terms and conditions once your reservation is confirmed.
To minimize any penalty or charges payable, we suggest that you should promptly and directly proceed with your cancellation by clicking on ‘my booking’ on our website. Please note that Credit card fees are non-refundable in the event of cancellation.
We strongly recommend that you take an insurance contract covering the expenses of cancellation fees and an assistance contract covering certain risks, in particular the costs of repatriation in the event of accident or illness.
It lies in your responsibility to be in possession of valid travel documents. Some destinations also require visas. Concerning health requirements -you should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure.
Generally hotel rooms will be available not before 14:00, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to 12:00 on your day of arrival or available after 12:00 for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost of one extra night price.